Issue:

Some users have reported encountering issues when downloading files to their system, specifically when the path length exceeds 260 characters. This problem primarily affects users working with the Windows operating system.

Cause:

The root of this issue lies in a limitation imposed by the Windows OS itself. By default, Windows restricts the maximum length of a file path to 260 characters. This limitation can cause errors when attempting to download files into deeply nested directories or when the file names are particularly long.

Solution:

We have addressed this error in our software by cropping the destination path to a default of 150 characters, divided as follows:

• The first 75 characters refer to the “length of the file name.”
• The next 75 characters refer to the “length of the sub-folder name.”

How to Apply the Solution:

To mitigate this issue, follow these steps:

1. Attempt to download the files or sub-folders again.
2. In the download pop-up, check the box labeled “Apply name limits” as shown in the screenshot below.